Case Studies

VAKA TAUTUA GAINS TELARC QUALITY HEALTH ACCREDITATION

MEDIA RELEASE
28 March, 2010
 

Vaka Tautua Gains Telarc Quality Health Accreditation
 

The high standards of service provided by Vaka Tautua have been recognised by the award of accreditation status by Telarc Quality Health. This award recognises the quality of service delivered and the commitment to continuous improvement.
 

Peter Rose, (CEO) of Telarc-SAI Ltd, presented the accreditation certificate at a special ceremony held at the facility today and attended by 60 staff, and representatives of other health and disability sector organisations. “Management and staff are to be congratulated for an outstanding effort in gaining accreditation. The community can feel confident that this health service is providing excellent standards of service and safe care to its clients,” said Dr Siale Foliaki, Board Chair of Vaka Tautua.
 

Vaka Tautua is a Pacific NGO service provider with its head office based in Ellerslie and regional/national services located in West Auckland, Wellington (Porirua) and Christchurch. The organisation’s mission is to contribute to the overall health and wellbeing of Pacific people by promoting, delivering and providing a quality information and advisory service.

The organisation is also committed to ensuring Pacific people are educated about their health and wellbeing and provided with appropriate resources to assist in their recovery to wellness whilst removing social and environmental barriers to their full participation within their community and the wider society.

Vaka Tautua provides national and regional disability, mental health, older peoples and support services for Pacific peoples and is unswerving in its approach to ensuring that the delivery of its services includes a holistic Pacific flavour of health.

Vaka Tautua’s CEO Philip Beilby said “The auditors were impressed by our systems and processes as well as the Pasifika feel of the organisation. They could see the passion and commitment the staff had for their work and for our Pacific communities.”

”Consumer participation is a strength of the service and Vaka Tautua is blessed with community workers who are fluent in the many Pacific Island languages used by consumers. This is a major element in the success of the organisation. We commend Vaka Tautua for their commitment to their people and their commitment to quality in delivery of services” said Peter Rose, CEO of Telarc Quality Health.

Telarc Quality Health, a division of Telarc SAI Limited is this country’s leading Standards and Performance Assessment Agency for Health and Disability Services. Telarc Quality Health have been providing assessment and quality improvement services in the health sector since 1990, with the objective of upgrading the standard of public and private hospitals and health services in New Zealand.

Accreditation surveyors examine the consumer focus and cultural appropriateness of services; the multi-disciplinary treatment and care of clients; management and clinical systems; the safety of services, personnel and facilities; the teamwork, leadership and governance in the organisation; and the commitment to continuous quality improvement. To be accredited, a health service must measure up against the standards and demonstrate its commitment to quality.

“Vaka Tautua is the first Pacific NGO provider in New Zealand to achieve Telarc Quality Health EQUip4 accreditation for 4 years. This attests to the fact that our standards are high indeed, and provides our funding agencies, clients, and our community with confidence that Vaka Tautua is an organisation that they can trust to deliver consistent quality outcomes” Mr Beilby said.
ENDS

For further information contact:

Philip Beilby
Chief Executive
Vaka Tautua
Fax: 09-5891923
Telephone: 09-5891922
Mobile: 027 5704961
or:
Lucy Kawana
Operations Manager
Telarc Quality Health
A Division of Telarc SAI
Telephone: 04-499-0367
Fax: 04-499-0368
E-mail: admin@telarcqualityhealth.co.nz
 

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